Privacy Policy

Privacy and Security Statement

The Best Western Colonel Butler Inn (referred to herein as "we" and "hotel") recognizes the importance of protecting the privacy and security of all information provided by users of this website. We collect and use information throughout our site only as disclosed in this Privacy and Security Statement. This statement applies solely to information collected by our site. We reserve the right to change this statement at any time.

Collecting Information

At the time you submit personal information or make a request, the intended use of the information you submit will be apparent in the context in which you submit it. By submitting personal information, you provide your consent and permission for any use that is consistent with the uses stated in this statement or elsewhere disclosed at the site at the point you submit personal information. Such consent will be presumed by the hotel, unless you state otherwise at the time you submit the personal information.

How Information is Used

  • To reserve hotel accommodations
  • To send marketing communications or surveys to you
  • To respond to your questions or suggestions
  • To improve the quality of your visit to our site
  • To aggregate personal information for various purposes in such a manner that the end-product does not personally indentify you or any other user of the site

The hotel will not disclose, sell, or divulge any personal information, such as address, email, and telephone and fax numbers to third parties unless we have been authorized by you or are required to do so by law.


In addition to reservation confirmation emails, we may periodically send out email newsletters and other notifications to our guests and users about new offers, services, or other news using email addresses provided during the online reservation, email list subscription, or other process. Each email you receive from us will contain an "opt-out" list removal link. To have your email address removed from our list, simply click on the link provided in the email and your address will be removed.

Secure Reservations

If you decide to make an online reservation at the site, you will be linked to a reservation interface and a third-party booking engine. While it appears to be part of our website, the booking engine is in fact provided by a third party, Image Technology Systems, and is governed by its privacy practices. However, Image Technology Systems does not collect any information entered into the booking engine.

Protecting Information

We are committed to protecting the information we collect. Accordingly, our website is configured with data encryption/scrambling technologies and industry-standard firewalls. When you enter personal information during the reservation process, your data is protected by Secure Socket Layer (SSL) technology to ensure its safe transmission.

IP Addresses

Your IP Address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). This number is identified and logged automatically in our server log files whenever users visit the site, along with the time(s) of such visit(s) and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many web sites. Please note that we treat IP Addresses, server log files, and related information as non-personal information except when we are required to do otherwise under applicable law.


This site may provide links to third-party web sites. However, those web sites may not follow the same privacy policies as the hotel. These linked sites are not under the hotel's control and we are not responsible for the privacy practices or the contents of any such linked site.


Each Best Western branded hotel, including our own, is independently owned and operated. Best Western International, Inc. does not manage or control this site or any third-party web site. Guest data will be provided to Best Western International, Inc. for use consistent with Best Western International, Inc.'s privacy policy. For Best Western International's privacy policy statement, please visit

Contacting Us

If you have any questions about our privacy and security statement or the practices of our site, you may write to us at the following postal address:

Colonel Butler Inn
278 Mary Street, PO Box 642
Niagara on the Lake, ON
L0S 1J0